Shipping

At Brown Beauty Solutions LLC, we strive to ensure that your orders are processed and shipped as smoothly as possible. Please read our shipping policy carefully to understand our domestic and international shipping practices.

Domestic Shipping (United States)

  1. Processing Time:

    • All orders are processed within 1-3 business days. Orders placed over the weekend or on holidays will begin processing the next business day.

  2. Shipping Time:

    • Standard domestic shipping typically takes 3-7 business days. Expedited shipping options are available at checkout.

  3. Shipping Cost:

    • Shipping fees are calculated at checkout based on your location and the weight of your package.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to follow your package’s journey.

International Shipping

  1. Processing Time:

    • All international orders are processed within 3-5 business days. Orders placed over the weekend or on holidays will begin processing the next business day.

  2. Shipping Time:

    • International shipping times vary depending on the destination, typically ranging from 7-21 business days.

  3. Shipping Cost:

    • International shipping fees are calculated at checkout based on your location and the weight of your package.

  4. Customs and Duties:

    • International customers are responsible for any customs duties, taxes, or additional charges incurred during the shipping process. These fees vary by country and are not included in our shipping cost.

General Policy

  1. Out of Our Control Once Shipped:

    • Once your package is handed over to the shipping carrier, Brown Beauty Solutions LLC is no longer responsible for the shipment. Any delays, lost packages, or damage that occurs after shipping is out of our control. We recommend contacting the carrier directly with your tracking number for assistance.

  2. Incorrect Shipping Information:

    • Please ensure that your shipping address is accurate at checkout. We are not responsible for packages sent to incorrect addresses due to customer error.

  3. Undeliverable Packages:

    • If a package is returned to us due to an incorrect address or failed delivery attempt, you will be responsible for the reshipping fees.

  4. Lost or Stolen Packages:

    • We are not responsible for lost or stolen packages marked as delivered by the carrier. If you suspect your package has been lost or stolen, please contact the shipping carrier directly.

Need Assistance?

If you have any questions or concerns about your shipment, feel free to contact our customer service team at bbs@brownbeautysol.com for support.

By placing an order with Brown Beauty Solutions LLC, you acknowledge and agree to these shipping terms.

Returns

Return, Exchanges, and Refund Policy

At Brown Beauty Solutions LLC, we take pride in the quality of our products and the care we put into delivering them to you. Due to the personal and custom nature of our products, we do not accept returns, exchanges, or offer refunds. Please read our policy below carefully before making a purchase.

No Returns or Exchanges

  • All Sales Are Final:
    Once your order has been placed and shipped, it is considered final. We do not accept returns or exchanges on any products. This policy is in place due to hygiene reasons, especially for personal care, beauty, and hair-related items.

  • Damaged or Defective Products:
    In the unlikely event that you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order. You must provide:

    • Your order number.

    • Photos of the damaged or defective product.

    • A description of the issue.

    We will assess the situation and work with you to find a solution, which may include sending a replacement or offering a store credit if the product is deemed defective.

Refund Policy

  • No Refunds:
    We do not offer refunds once your order has been processed and shipped. Please ensure that you double-check your cart and shipping details before completing your purchase.

Incorrect or Incomplete Orders

  • If you receive the wrong product or your order is incomplete, please contact us within 48 hours of delivery with your order number and details about the issue. We will resolve the mistake by sending the correct items or completing your order.

Need Assistance?

If you have any concerns or questions about your order, feel free to reach out to our customer service team at bbs@brownbeautysol.com. We are here to help!

By making a purchase with Brown Beauty Solutions LLC, you agree to this Return, Exchanges, and Refund Policy. Thank you for understanding and supporting our business!